We have compiled a list of questions our prospects and customer ask us the most often. Discover what our customers have asked before. The answer to your question may be here.
What are the system requirements for ImagEntry?
ImagEntry is designed to run with minimal requirements; any PC running Windows XP or later is sufficient. The software installation requires only 15 MB of disk space, leaving plenty of room for your related data (image files, data files and validation tables)—which vary in size depending on your usage. Average size monitors work well for most applications. However, if you expect to display full-page images for data entry, you may want a larger monitor.
I received a key-from-image module free with my document imaging system. Why should I spend my money for ImagEntry?
If it is free, your vendor probably knows what it is worth. ImagEntry pays for itself in three ways:
- You will reduce your key entry costs through greater productivity.
- You can set up applications more quickly.
- Your data will be more accurate.
Fully loaded data entry labor costs exceed $20 per hour. How long will it take to save $1,000 if your people key 10%, 20% or 50% faster? Data entry operating costs go on forever, software capital costs occur just once. Perhaps more importantly, a single undetected data error can cost you more than the cost of ImagEntry. Can you really afford to use that “free” stuff?
Do I need data entry if I already have the images in my computer?
Remember, an image is just a picture, a collection of pixels that represent the physical document. Before a computer can do anything with the information on the document it must be converted to ASCII data (i.e. letters and numbers, not pictures of letters and numbers). There are two ways to convert image information to ASCII:
- Manually key enter the data using a key-from-image module like ImagEntry, or
- Use a recognition engine (OCR, ICR or OMR) to “read” the data. (See next question.)
Why do I need ImagEntry? I am getting a recognition engine that will eliminate all manual data entry.
If you believe that any recognition engine is 100% accurate I want to make you a deal on some beach front property in Arizona! You will always have some unreadable characters to be hand entered. Did the salesman tell you about substitution errors? How are you going to find them and fix them? ImagEntry can do it.
What do you mean by substitution errors?
Recognition engines make two kinds of errors, rejects and substitutions. A reject is a character that it couldn’t read, and it recognized that it couldn’t read it. Substitutions are characters that are misread. For example, it interprets an “e” as a “c”.
Tell me about data accuracy—my OCR system is pretty good. How do I compare it?
Manually keyed and verified data averages one character error in 10,000, or 99.99% accurate. OCR salesmen promise to read 95% to 99%. This means they can’t read from 100 to 500 characters out of 10,000. Worse yet, the substitution error rate can be really bad.
Why display the data fields in groups rather than one at a time as some other systems do?
This is important for keying speed and rhythm: fast keyers actually look ahead of where they are keying. There is a discernible time lag between the eyes and the fingers. Grouping fields lets them have the next field in mind just before they are ready to key it, accelerating the process.
We need to key data from images of large drawings in the CALS format. Can I do that with ImagEntry?
Certainly! Define image snippets that display the information to be keyed. You can move and zoom the image to find information that is not in the expected location.
How do I know how fast our people key data?
If your application doesn’t measure and report some metric like key strokes per hour or records per hour, it probably means you are not keying very fast. We hear horror stories about keying rates that are only 10% of the national average of about 11,600 key strokes per hour. You need to understand why you key at your present rates. Do you?
Why can people key faster with Viking products?
To key rapidly the applications must do three things: 1) Eliminate unnecessary keystrokes, 2) Promote rhythmic keying, and 3) Minimize hand movements. Viking has been creating the tools and techniques to eliminate keystrokes since 1980. Many of these techniques are known only to those people who specialize in power/precision data entry. Superstar key entry operators regularly average more than 15,000 keystrokes per hour by building a smooth rhythm in their keying. They cannot achieve these speeds with applications that have short bursts of keying that leads to herky-jerky rhythm. Clearly, if you have to take your hand off the keyboard to use a mouse you lose many keystrokes
What kind of keystroke average should I expect?
Keystroke speeds are application dependent and must be considered in that context. However, in 1989 the Data Entry Management Association reported that the USA national average for all applications was about 11,600 key strokes per hour. This is a mixture of a lot of different types of keying jobs. If you are only keying numbers you should expect to do much better. If you key alphabetic letters it may not be so easy to reach the average speeds. If your applications requires thinking before keying, or if you have to search for the data it will be much slower. And of course there is a big difference between individuals. The important thing to look for is whether the keyer ever has to wait for the system. Many applications can be improved dramatically by improving the design to increase keying speed and eliminate keystrokes
Why the big emphasis on key strokes per hour?
It is a common metric—but it is not always the best one to use. After all, the real measure of productivity is how long it takes to process a given number of transactions or data records
We cannot afford to buy new hardware and software. It just is not in our budget. What can we do?
You need to look at the total costs. The rental and maintenance for the hardware, the mainframe charges and the total labor costs for your data entry applications. If you are using dedicated key to disk machine, or keying directly on-line to a mainframe, the chances are pretty good that you can reduce you overall data entry costs with a modern system. When you identify all the costs involved you may be surprised how much money you have available that only needs to be reallocated
How can ImagEntry help me process my information? What can I use ImagEntry for?
Our customers find a variety of uses for ImagEntry. It makes keying data faster, more accurate and requires little overhead. While each business purpose is different and unique to that particular business, here’s some of the processes for which our customers use ImagEntry.
- Credit applications
- Insurance claim forms
- Air bills and way bills
- Land records
- Litigation support documents
- Survey forms
Do you provide training on ImagEntry?
Yes. The software installation includes a tutorial manual that walks you through the process of developing an ImagEntry application. Viking’s technical support staff can then help you with any remaining questions. Viking also offers instructor-led, on-site training for an additional cost. The standard course is a 3-day class that covers the entire system. Contact Viking for additional information or to schedule a class.
What type of technical support is available for ImagEntry?
We offer the following types of support:
- New releases
- Product updates
- Technical questions: 8:30 A.M. to 5:00 P.M. Central Time
- FREE evaluation copy for the first 30 days
- Extended support: our Customer Care Plan may be purchased for 18% of the cost per year of the license price. Our goal is for a Customer Care representative to answer each call as it comes in and respond immediately with a resolution to your issue.
Customers can contact our technical support team by phone, FAX and email.